:root{--navy:#063b5c;--navy-deep:#032034;--orange:#f47b20;--ink:#10283a;--muted:#718093;--line:#e4eaf0;--soft:#f6f8fb;--white:#fff}*{box-sizing:border-box}body{margin:0;background:linear-gradient(145deg,#f7fafc,#edf3f7);font:14px/1.55 Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,sans-serif;color:var(--ink)}a{text-decoration:none;color:inherit}.customer-portal-shell{width:min(1320px,calc(100% - 40px));margin:auto;padding:22px 0 42px}.customer-portal-header{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:64px}.portal-brand{display:flex;align-items:center;gap:12px;color:var(--navy)}.portal-mark{width:43px;height:43px;border-radius:12px;background:var(--navy);display:grid;place-items:center;color:#fff;font-weight:900;font-size:22px;box-shadow:0 8px 18px #063b5c2c}.portal-brand strong{display:block;font-size:18px;letter-spacing:.12em}.portal-brand small{display:block;color:var(--orange);font-size:10px;font-weight:800;letter-spacing:.12em;text-transform:uppercase}.portal-header-actions{display:flex;gap:10px;align-items:center}.portal-outline-btn,.portal-send-btn{border:1px solid #cbd7e2;background:#fff;color:var(--navy);border-radius:8px;padding:10px 14px;font-weight:750;cursor:pointer}.portal-send-btn{border:0;background:var(--orange);color:#fff;box-shadow:0 6px 14px #f47b2033}.portal-intro{display:flex;align-items:flex-end;justify-content:space-between;gap:30px;margin-bottom:28px}.eyebrow{font-size:10px;letter-spacing:.14em;font-weight:850;color:var(--orange)}h1,h2,p{margin-top:0}.portal-intro h1{font-size:clamp(28px,4vw,46px);line-height:1.08;letter-spacing:-.045em;margin:8px 0 12px;color:var(--navy-deep)}.portal-intro p:not(.eyebrow){color:var(--muted);font-size:16px}.push-card{background:#fff8f0;border:1px solid #ffd9b7;border-radius:12px;padding:16px 18px;color:#8a4d14;font-weight:700;max-width:250px}.push-card.ready{color:#16734e;background:#effaf4;border-color:#bee8d0}.push-card.warn{color:#9b3a35;background:#fff1f0;border-color:#f5c7c3}.message-center{display:grid;grid-template-columns:370px 1fr;min-height:610px;background:var(--white);border:1px solid var(--line);border-radius:17px;overflow:hidden;box-shadow:0 20px 55px #10344c0e}.conversation-list-panel{border-right:1px solid var(--line);background:#fbfcfe}.list-heading{padding:24px 22px 18px;border-bottom:1px solid var(--line);display:flex;align-items:flex-end;justify-content:space-between}.list-heading h2{margin:5px 0 0;font-size:21px}.count-pill{min-width:29px;height:29px;padding:0 8px;border-radius:99px;background:#fff0df;color:#b65708;display:grid;place-items:center;font-weight:800}.conversation-list{padding:8px}.conversation-item{padding:16px 14px;border-radius:11px;cursor:pointer;border:1px solid transparent;margin:3px 0}.conversation-item:hover{background:#fff8f1}.conversation-item.active{background:#fff5ea;border-color:#ffd7b4}.conversation-item h3{font-size:14px;margin:6px 0 3px}.conversation-item p{font-size:12px;color:var(--muted);margin:0}.conversation-item-top{display:flex;justify-content:space-between;gap:8px;color:var(--muted);font-size:11px}.unread-dot{width:8px;height:8px;background:var(--orange);border-radius:50%;display:inline-block;margin-left:4px}.conversation-panel{min-width:0}.conversation-empty{height:100%;display:grid;place-content:center;text-align:center;padding:40px;max-width:500px;margin:auto}.empty-icon{width:52px;height:52px;border-radius:15px;background:#eaf4f9;color:var(--navy);display:grid;place-items:center;font-size:25px;margin:0 auto 15px}.conversation-empty h2{margin-bottom:6px}.conversation-empty p,.muted{color:var(--muted)}.conversation-view{height:100%;display:flex;flex-direction:column}.conversation-heading{padding:24px 28px 18px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:20px}.conversation-heading h2{font-size:21px;margin:6px 0 2px}.status-pill{height:max-content;border-radius:99px;background:#eaf7f0;color:#18754f;text-transform:capitalize;font-size:11px;font-weight:800;padding:6px 10px}.thread-messages{flex:1;padding:25px 28px;display:flex;flex-direction:column;gap:15px;overflow:auto;background:linear-gradient(#fff,#fbfcfe)}.thread-message{max-width:78%;padding:13px 16px;border-radius:13px;white-space:pre-wrap}.thread-message.customer{align-self:flex-end;background:#fff0df;border:1px solid #ffd5b0}.thread-message.admin{align-self:flex-start;background:#fff;border:1px solid var(--line)}.thread-message-meta{display:flex;gap:10px;margin-bottom:5px;font-size:10px;color:var(--muted)}.thread-message-meta strong{color:var(--ink)}.no-messages{text-align:center;color:var(--muted);padding:30px}.message-form{padding:17px 24px;border-top:1px solid var(--line);background:#fff}.message-form textarea{width:100%;min-height:75px;resize:vertical;border:1px solid #d2dde7;border-radius:9px;padding:12px;font:inherit;outline:none}.message-form textarea:focus{border-color:var(--orange);box-shadow:0 0 0 3px #f47b2020}.message-form-footer{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-top:10px;font-size:11px;color:var(--muted)}.loading-state,.no-requests{padding:35px 18px;color:var(--muted);text-align:center}@media(max-width:850px){.customer-portal-header{margin-bottom:38px}.portal-intro{display:block}.push-card{margin-top:18px;max-width:none}.message-center{grid-template-columns:1fr}.conversation-list-panel{border-right:0;border-bottom:1px solid var(--line)}.conversation-list{max-height:260px;overflow:auto}.conversation-panel{min-height:560px}}@media(max-width:560px){.customer-portal-shell{width:min(100% - 24px,1320px)}.customer-portal-header{align-items:flex-start}.portal-header-actions{display:grid;gap:6px}.portal-header-actions .portal-outline-btn{font-size:11px;padding:8px}.conversation-heading,.thread-messages{padding-left:18px;padding-right:18px}.thread-message{max-width:90%}.message-form{padding:14px}.message-form-footer{align-items:flex-end;flex-direction:column}.portal-intro h1{font-size:32px}}
:root{--whatsapp-green:#168bc0}.thread-message{position:relative;box-shadow:0 1px 1px #1230400d}.thread-message.customer{border-top-right-radius:4px}.thread-message.customer:after{content:"";position:absolute;right:-7px;top:-1px;border-style:solid;border-width:0 0 9px 9px;border-color:transparent transparent #ffd5b0 transparent}.thread-message.admin{border-top-left-radius:4px}.thread-message.admin:after{content:"";position:absolute;left:-7px;top:-1px;border-style:solid;border-width:9px 9px 0 0;border-color:var(--line) transparent transparent transparent}.message-ticks{color:var(--whatsapp-green);font-weight:900;letter-spacing:-3px;margin-left:auto;padding-left:8px}.customer-portal-body [hidden]{display:none!important}.conversation-view:not([hidden]){display:flex!important}.push-card{display:grid;gap:10px}.push-card .portal-outline-btn{padding:8px 11px;font-size:12px}.conversation-item.has-new-message{background:#fff5f5;border-color:#f1b7b3}.conversation-item.has-new-message h3{color:#b42318}.unread-label{display:inline-grid;place-items:center;min-width:18px;height:18px;padding:0 6px;margin-left:8px;border-radius:99px;background:#d93025;color:#fff;font-size:10px;font-weight:900;line-height:1;text-transform:uppercase;vertical-align:middle}